Sunglass Warehouse Reviews

Sunglasswarehouse.com has a return and exchange policy that allows customers to request a return for a refund or an exchange within 90 days of the purchase date. This applies to purchases made on the website prior to 2/1/2022. The policy does not apply to products bought through a retailer or store location. Items must be in like-new condition to be accepted for return. Customers can contact Customer Service either by phone or email to initiate a return for refund or exchange. If the return is accepted, either a refund will be issued for the purchase price of the product or an exchange item will be shipped out, depending on the customer's return preference. Shipping fees are non-refundable, with some exceptions. Customers will be allowed one exchange of equal or lesser value per original item purchased. It takes approximately 14 to 20 business days for any submitted requests to be processed. For items purchased during a Buy One Get One Free (“BOGO”) sale, special terms apply. If both items from a BOGO are returned for a refund at the same time, the full amount of the purchase (less original shipping cost) will be refunded. If only one item from a BOGO is returned for a refund, the cost of the original purchase (less original shipping cost) will be split equally between the two items. Items from a BOGO are individually eligible to be returned for an exchange for any item that is of equal or lesser value than the original item’s full price. Any difference in full price between the original item(s) and the new item(s) will be refunded or charged to the original form of payment. The website also offers free shipping on all orders and exclusive savings when customers join their rewards program.

Based on the reviews found online, Sunglasswarehouse.com has mixed feedback from its customers. Some customers have reported a positive experience with their purchases and customer service. However, there are also several complaints about the quality of the products, shipping issues, and customer service. It's important to note that experiences can vary greatly from one customer to another. Therefore, it's recommended to do thorough research and read multiple reviews before making a purchase from any online retailer. Please remember that this information is based on the reviews available online and may not fully represent the overall customer experience with Sunglasswarehouse.com.

Sunglasswarehouse.com offers FREE Ground Shipping on U.S. Orders $40+. They also have a 90-Day Limited Warranty and offer Free Returns on U.S. Orders. Please note that the team is available Monday – Friday 8:30 AM – 5:00 PM EST and hours may vary by holiday. For more specific information, it's recommended to visit their official website or contact their customer service.